Electric vehicle after-service is a very important part of the tram industry, We will provide online answers and video support for every customer's after-sales questions.
At the same time, we will provide corresponding after-sales parts according to the number of vehicles in each order, so that customers can better solve problems in time.
Customers can also purchase corresponding accessories from the factory according to their own common problems, and the factory will give strong cooperation.
faq
What’s the Mini Order Quantity for 1 order usually
For sample order, it is usually can 1-5 sets, for normal order, it is usually one container or one truck volume quantity, it can combine different models for each order.
What’s the ebikes configuration is better for us
It need depend on what do customer want first, price or quality? and tell us your market, then we give you suggestions according our experience, or give us your target price, we give you suggestions of configurations of ebiks.
Will the battery have any paper be provided to custom for delivery?
Yes, MSDS and CNAS.
What's the package for ebikes
For light weight ebikes, it is carton box, for heavy ebikes, usually need add one wood frame or iron frame to protect from delivery damange, especially when it need mid-tranport move, the battery usually be packed seperate outside ebikes.
What’s the delivery time?
Usually 5-7days, in busy season, the delivery time will 2-3days more, and if the order need combine many models be together, the delivery time will according the most complicated model delivery time.
Can you give me some discount?
Discount can to talk.
Can I do our logo or brand on electric bikes?
Yes, it can do, but need mini order quantity to start.
Can I mix different models in one container?
Yes, can mix several models in one container.
Do you have EEC certifications?
Yes, we have EEC cert for some design, contact us and we will send you the models under EEC cert.
What's the weight and CBM?
Each model have its own pack box size, contact me, we send you pack details before you order.
Can the battery and power of the ebike be customized?
it is possible. We can customize different sizes of batteries and motor power according to the speed and ranges.
Does the total price of the car include shipping?
EXW, no include, FOB, can include road delivery to port, but we usually quote EXW price and car price seperate.